Alfa Wassermann
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  Frequently Asked Questions (ACE Alera®)  
  Question : What other supplies will I need to have on hand in order to run my Alfa Wassermann analyzer efficiently?  
  Answer : Please contact your local distributor who is trained to provide full support.  
Troubleshooting Tips  
Question :  My ISE calibrations are failing. What can I do to resolve this problem?  
Answer :  Verify that all fluids (don't forget ISE Clean/ISE Condition) are fresh.
  On the bottom of the calibration report, are there any numbers under cal slope? If so, are they close to 90?  
  Is there a word error such as drift, delta, or noise on the calibration report? If so, try recalibrating.  
  Is it one electrolyte failing, or more than one? If it is one, you may need to replace the electrode. If it is more than one, try performing weekly maintenance and recalibrate again.  
Question :  My ISE keeps saying that my Cal B bottle is empty, but it isn't. What might be causing this problem?  
Answer :  Calibrator B is the first fluid to prime when the ISE begins a function. Cal B empty errors are usually caused by a flow error - a leak or a clog. Refer to Troubleshooting Procedure B in your Operator's Manual to determine the cause of the flow error.  
  If the problem persists, please contact your local distributor.  
Question :  I keep getting Probe errors. I've realigned my probe, but they keep coming back. What should I do?  
Answer :  Probe errors are usually contact or non-contact errors. Make sure the probe is straight from top to bottom using a straight edge (e.g. a floppy disk) before trying to align. Make sure the top of the washplate (silver plate) is scraped and cleaned. Clean under the washplate. Clean the tip of the probe too.  
  If the problem persists, please contact your local distributor.  
Question :  I need to put new parameters into my system. How do I do this?  
Answer :  To put a new test into the system, you need to follow the parameter sheet. The first step is to create bottles under Setup/Bottles. The second step is to create the new test under Setup/Tests. To do this, you must press insert and select Photometric. Then you can enter the information as stated on the parameter sheet. Don't forget, a new test means new Quality Control means and standard deviations also need to be entered under Setup/Quality Control.  
Question :  My Quality Control will not come in range today. What can I do to resolve this problem?  
Answer :  Verify that the package insert instructions have been followed with regards to how the control was made, what it was made with, how it has been handled and stored

Determine if the problem is with a calibrated chemistry, a non-calibrated chemistry, or an electrolyte.
Proper troubleshooting steps are:

    • Re-run the control from a fresh cup of material

    • Prepare new control and re-run

    • Recalibrate (if applicable) and re-run with new control

    • Replace the reagent and re-run with new control
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